--- title: "Terms of Use" entity: "page" canonical_url: "https://www.melissabiscardi.com/terms-of-use" markdown_url: "https://www.melissabiscardi.com/llms/page/terms-of-use" lastmod: "2026-08-23T21:03:22.715Z" --- [MelissaBiscardi.com](http://MelissaBiscardi.com) — Privacy Policy Last Updated: August 12, 2026 Melissa Biscardi ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect through the [MelissaBiscardi.com](http://MelissaBiscardi.com) website ("Website"), how we use it, how long we keep it, how it is protected, and the rights available to you under Canadian, U.S., and international privacy laws. This Privacy Policy applies only to the Website. It does not apply to any separate clinical services offered by Rehab Lab Inc. (operating as Concussion Rehab), which are governed by a separate notice of collection and, where applicable, health-privacy legislation, and by the [ConcussionRehab.ca](http://ConcussionRehab.ca) Privacy Policy. By using the Website, you acknowledge that you have read this Privacy Policy. Where your consent is required by law, submitting the Contact Us form constitutes your consent to the collection, use, and disclosure of your information as described below. If you do not agree with this Privacy Policy, please do not use the Website or submit the Contact Us form. 1. Definitions "Website" means the [MelissaBiscardi.com](http://MelissaBiscardi.com) site and all pages, subdomains, and features made available on it. "Personal Information" means information that identifies, relates to, or could reasonably be linked with an identifiable individual. "Service Providers" means third parties that process Personal Information on our behalf to operate the Website, as described in Section 4. "you" or "user" means any person who accesses or uses the Website. 2. Information We Collect 2.1 Information You Provide When you submit the "Contact Us" form, you may provide: - Your name - Your email address - Your message This is the only Personal Information the Website intentionally collects. 2.2 Information Automatically Collected The Website uses Google Analytics to collect non-identifiable usage information, including: - Pages visited - Browser type - Device type - General interaction patterns Google Analytics may set cookies in your browser and may process this information outside Canada. Learn more: [Google Analytics Privacy Policy]([https://policies.google.com/privacy](https://policies.google.com/privacy)). 2.3 Information We Do Not Collect The Website does not collect: - Health information - Rehabilitation or clinical data - Sensitive personal information - Payment information - Login credentials (no user accounts exist on the Website) - Any information related to clinical assessments or treatment 3. How Your Information Is Processed We use your information to: - Respond to your inquiry - Provide requested information - Offer support related to the Website - Maintain records of our communications with you and comply with legal obligations We do not use your information for marketing unless you explicitly opt in, and we do not use your information to make any automated decision that produces legal or similarly significant effects concerning you. 4. Data Retention We keep Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. 4.1 Contact Form Submissions - Name and email address: deleted within 30 days of our response to your inquiry, unless you opt in to ongoing communication. - Message content: retained for up to 24 months for record-keeping and Website improvement purposes, after which it is deleted or de-identified, unless you request earlier deletion. - Opt-in email addresses: retained until you unsubscribe or request deletion. You may request deletion of your entire contact form submission, including message content, at any time by contacting us using the details in Section 15 (Contact Us). 4.2 Analytics Data Google Analytics retains non-identifiable usage data according to its own retention schedule, which we do not control. You can review or adjust that schedule through Google's own settings and privacy policy. 5. How We Protect Your Information We use reasonable administrative, technical, and physical safeguards designed to protect the limited Personal Information collected through the Website, including access controls and secure transmission of contact form submissions. Because the Website does not collect sensitive data or provide user accounts, our security measures are focused on protecting the Website itself and ensuring safe communication through the Contact Us form. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach of security safeguards involving your Personal Information that creates a real risk of significant harm to you, we will notify you and, where required by applicable law, the Office of the Privacy Commissioner of Canada or other relevant regulator, without unreasonable delay. 6. Sharing of Information We do not sell, rent, or trade your Personal Information. We may share information only in the following limited circumstances: - With Service Providers solely to operate the Website and respond to your inquiry - Where required to comply with applicable law, a court order, or a lawful request by a public authority - To protect the rights, property, or safety of Melissa Biscardi, our users, or the public, where permitted by law - In connection with a merger, acquisition, financing, or sale of assets, subject to equivalent privacy protections Service Providers are required by contract or their own terms to protect your information and use it only for the services they provide to us. 7. Cross-Border Data Transfers Our Service Providers may store or process information outside Canada, including in the United States. As a result, your information may be subject to the laws of those jurisdictions, which may differ from the privacy laws of your home jurisdiction, and may be accessible to government authorities under the laws of the jurisdiction where it is stored. By using the Website, you acknowledge this possibility. We take steps to require our Service Providers to protect your information consistently with this Privacy Policy, regardless of where it is processed. 8. Cookies and Tracking Technologies The Website uses: - Essential cookies - Analytics cookies We do not use: - Advertising cookies - Behavioral profiling tools - Third-party marketing trackers You can disable non-essential cookies through your browser settings. Disabling essential cookies may affect the Website's functionality. 9. Your Privacy Rights (Canada — PIPEDA) If you are a Canadian resident, the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial law give you the right to: - Access the Personal Information we hold about you - Correct inaccurate or incomplete information - Request deletion of your contact form submission - Withdraw your consent to further communication or processing, subject to legal or contractual restrictions - File a complaint with the Office of the Privacy Commissioner of Canada Office of the Privacy Commissioner of Canada: [[https://www.priv.gc.ca](https://www.priv.gc.ca)](https://www.priv.gc.ca](https://www.priv.gc.ca)) 9.1 Ontario Residents — PHIPA The Website does not collect personal health information, so the Personal Health Information Protection Act, 2004 (PHIPA) does not apply to information collected through the Website. If you receive clinical services from Rehab Lab Inc./Concussion Rehab separately from the Website, those services are governed by a separate notice of collection and PHIPA, where applicable. You may exercise the rights described in this section by contacting us using the details in Section 15 (Contact Us). 10. U.S. Resident Privacy Rights If you are a resident of California, Virginia, Colorado, Connecticut, or another U.S. state with a comprehensive privacy law, you may have additional rights, including: - The right to know what Personal Information is collected about you - The right to request deletion of your Personal Information - The right to request disclosure of the categories of Service Providers with whom we share information - The right to correct inaccurate Personal Information - The right to opt out of the sale or sharing of Personal Information, and of targeted advertising - The right to non-discrimination for exercising any of these rights We do not sell Personal Information, and we do not use Personal Information for targeted advertising or share it for cross-context behavioral advertising. Requests may be submitted using the details in Section 15 (Contact Us). We will verify your identity before responding to a request, using the information reasonably necessary to do so, and you may designate an authorized agent to submit a request on your behalf where permitted by law. 11. Quebec Residents — Law 25 If you are a resident of Quebec, your Personal Information is protected under the Act respecting the protection of personal information in the private sector, as amended by Law 25, and we handle your information in accordance with its requirements, including with respect to consent, transparency, and your right to request access to, correction of, and de-indexation or deletion of your Personal Information. You may direct questions or complaints about our handling of your Personal Information to the person responsible for the protection of personal information, using the details in Section 15 (Contact Us), or to the Commission d'accès à l'information du Québec. 12. European Economic Area, UK, and Other International Users — GDPR If you access the Website from the European Economic Area, the United Kingdom, or another jurisdiction with its own data protection law, we process your Personal Information on the basis of your consent (for the Contact Us form) or our legitimate interest in maintaining and improving the Website (for analytics). Where applicable law grants you rights of access, rectification, erasure, restriction of processing, data portability, or the right to object to processing, or to lodge a complaint with your local data protection authority, you may exercise those rights by contacting us using the details in Section 15 (Contact Us). 13. Children's Privacy The Website is not directed to children under the age of 16, and we do not knowingly collect Personal Information from anyone under 16. If we learn that a child under 16 has submitted Personal Information through the Contact Us form, we will delete it promptly. If you believe a child under 16 has submitted information to us, please contact us using the details in Section 15 (Contact Us). 14. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page reflects the most recent changes. Where changes are material, we will provide reasonably prominent notice on the Website before they take effect. Continued use of the Website after updates take effect indicates your acceptance of the revised Privacy Policy. 15. Contact Us If you have questions about this Privacy Policy, would like to exercise any of the rights described above, or wish to file a complaint about how your information is handled, you may contact us at: Melissa Biscardi, RN, DOMP, PhD [hello@melissabiscardi.com](mailto:hello@melissabiscardi.com) We will respond to privacy-related requests within the timeframe required by applicable law.